Refund policy

Thank you for shopping at Flock Off. Because every item is printed to order specifically for you, we're unable to accept returns or exchanges for reasons of preference, such as ordering the wrong size or changing your mind. Please double-check the size chart before ordering.

Defective or Damaged Items
If your order arrives damaged, defective, or misprinted, we'll make it right. Contact us within 14 days of delivery with your order number and a photo of the issue, and we will send a free replacement or issue a full refund, at our discretion.

Wrong Item Received
If you received the wrong product, size, or design, let us know within 14 days of delivery and we'll ship the correct item at no additional cost.

Lost or Delayed Packages
If tracking shows your order as delivered but you did not receive it, or if your package appears lost in transit beyond the expected delivery window, contact us and we'll work with the carrier to locate it or send a replacement.

Order Cancellations
Because production begins shortly after an order is placed, we can only cancel or modify an order within 2 hours of purchase. Contact us immediately if you need to make a change.

Refunds
Approved refunds are issued to your original payment method within 5-10 business days.